| 1. How do I record a conversation with Rectel? |
If you are recording an outgoing call, dial 0871 900 9000. You will hear a dial tone followed by instructions. You can start dialing the other party at any time. If the other party answers your conversation will be recorded and sent to our voice storage servers.
If you subscribe to our incoming recording service, all calls you receive will be recorded and sent to our voice storage servers. |
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| 2. How do I retrieve my call recordings? |
| Enter the number you telephoned from in the left hand box of the home page. You will also have to type in your PIN. This will be given to you when you use the service. However if you forget it, don't worry, just phone 0871 900 9000 and as long as you are using the same phone you used to record the call you will be given your PIN again. Once you type it in you will be verified and taken to your recordings. |
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| 3. How do I record a call I make to a mobile phone? |
| Call 0911 211 900 instead of 0871 900 9000 (Calls to UK mobiles cost 20p per minute inc VAT) Calls from mobiles may be charged more. |
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| 4. How do I call abroad? |
| Most destinations can be called using the 0871 900 9000 number. However there are some destinations that cost us more to connect you to. For our cheapest access number for your destination, click here. |
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| 5. How long after I make my call can I download it? |
| Your call can be downloaded shortly after you hang up your telephone. It will remain on the website for one week after which it will be automatically deleted. |
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| 6. Can anyone listen to my recorded calls? |
| Absolutely not. When you initially call the service you will be given a PIN number which only you will know. When you retrieve your calls you will have to enter your pin number in order to gain access to your recordings. |
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| 7. How much does this service cost? |
| Apart from the cost of the call the service is free. Calling from a BT Landline to a UK landline or an international Destination listed on the Destinations page will cost you 10p per minute (inc VAT) calling a UK Mobile will cost you 20p per minute (inc VAT) |
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| 8. What if I want a cheap international call but don't need to record the conversation.? |
| If you are looking for just cheap international calls, then please goto www.dial00.co.uk which is our sister company. You can get cheap international calls here. |
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| 9. Can I record calls made by other people to my phone.? |
| In a few weeks we will be launching our subscription service, which will allow you to do this. You will be given a 0871 number that you can give to people. If anyone phones you on this number the call will automatically be recorded so you can download it afterwards (BT customers will pay 10p per minute to call this number, mobile prices will vary) |
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| 10. Can I withhold my Caller ID when using Rectel? |
| You need to make sure that your Caller ID is active when you dial Rectel. As it needs this information to save your call, And normally the phone you call will be sent your caller id. However if you want to withhold your caller id to the person you are calling you will be given the option to do so when you dial Rectel. |
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| Prices quoted are in pence per minute from a BT landline without discounts and are inclusive of VAT. Prices from mobiles and other operators may vary. Please contact your service provider. You must have permission from the bill payer to dial these numbers. |
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